Everything you need to know about NovaSplash, our water guns, orders, shipping and returns.
PRODUCTS
What makes NovaSplash water guns different?
NovaSplash water guns are designed for fun, easy-to-use water play. Our products are selected with comfort, design and performance in mind, making them perfect for summer days, pool parties and outdoor fun.
Are NovaSplash water guns suitable for children?
Age recommendations vary depending on the specific product. Please check the product page before purchasing and always supervise young children when using water toys.
How far can the water gun shoot?
The range depends on the specific NovaSplash model. Please check the individual product description for the specifications of the water gun you are interested in.
ORDERS
How do I place an order?
Simply choose your favourite product, select any available options, add it to your cart and proceed through our secure checkout. You will receive an order confirmation by email once your purchase has been completed.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when tracking is available for your shipment.
SHIPPING
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Please refer to our shipping information for the latest estimated delivery times.
Do you ship internationally?
We offer shipping to selected locations. Available shipping destinations and rates will be displayed during checkout.
What should I do if my order arrives damaged?
Please contact us as soon as possible with your order number and photos of the damaged product and packaging. Our support team will review your request and help you with the next steps.
RETURNS & REFUNDS
What is your return policy?
We accept eligible returns in accordance with our return policy. Products must meet the conditions outlined in our Returns & Refunds policy. Please contact us before sending an item back.
How do I request a return or refund?
Contact our support team with your order number and the reason for your request. We will provide you with the appropriate instructions.
STILL HAVE QUESTIONS?
Our team is happy to help.
If you have any questions that aren't answered above, please contact the NovaSplash support team and we'll get back to you as soon as possible.
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