We want you to be completely happy with your Nova Splash purchase. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
How to Request a Return
To start a return, please contact us with your order number and reason for return. We'll get back to you within 1–2 business days with instructions.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a damaged or defective item, we'll happily send a replacement at no extra cost. Please contact us within 7 days of receiving your order with a photo of the issue.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or opened
- Items not in their original packaging
- Items returned more than 30 days after delivery
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Questions?
If you have any questions about our return policy, don't hesitate to get in touch. We're happy to help!